Return Policy

At Willow, we are committed to providing high-quality body care and wellness products crafted with care and intention. Due to the personal nature of our products and for hygiene and safety reasons, we are unable to accept returns or exchanges on opened or used items.

Returns & Exchanges

We accept returns on unused and unopened products within 14 days of delivery.

To be eligible for a return:

• Products must be unopened, unused, and in their original packaging

• Proof of purchase is required

• Items must be returned in the same condition they were received

Once your return is approved and received, a refund will be issued to the original payment method within 5–10 business days.

Shipping costs are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery using the "contact us" page in our website.

Please include:

• Your order number

• Photos of the item and packaging

• A brief description of the issue

We will gladly work with you to resolve the matter as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used body care products

• Opened skincare or haircare products

• Candles that have been used

• Gift cards

• Final sale items

Allergies & Sensitivities

Please review all ingredients carefully before use. Willow is not responsible for allergic reactions or sensitivities to ingredients. If irritation occurs, discontinue use immediately.

Thank you for supporting Willow and allowing us to be part of your self-care rituals.